Delivery

We currently ship to the following international destinations:

Albania Andora AustraliaAustria Belarus
Belgium Bosnia + Herzegowina Bulgaria Canada Croatia
Cyprus Czech Republic Denmark Estonia Finland
FranceGermany Gibraltar Greece Hungry
IcelandIreland (southern) Italy Latvia Liechtenstein
Lithuania Luxembourg Macedonia Malta Netherlands
New Zealand Norway Poland Portugal Romania
San Marino Slovak Republic Slovenia South Africa Spain
Sweden Switzerland Ukraine UK USA
     

If you would like us to add your country, please Contact Us

We try to accomodate everyone when it comes to shipping. Shipping starts at just 99p Per Order within the UK & from £2.10 Per Order worldwide. We currently ship to most places in the world, However if you find your country is not included in our list during the checkout process, drop us an email and we can sort it out for you!

Please bear in mind the craft nature of these products -all badges are hand made when we receive your order to ensure quality sp please allow 10 working days for UK delivery and 15 working days for orders outside the UK (however items are often shipped on the day of order depending on how busy the workshop is).

All items are sent in Jiffy bags and will be carefully wrapped to keep the badges clean, dry & safe in transit. Please note

We currently ship to :-
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Canada
China
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Oman
Peru
Poland
Portugal
Romania
Russia
Saudi Arabia
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Taiwan
Switzerland
Thailand
United Kingdom
United States
Uruguay

We reserve the right to refuse to deliver to any address other than the billing address. However, in the majority of cases we will deliver to the delivery address the customer has requested. If an incorrect or incomplete delivery address is given, for example the wrong postcode, we will send the order to the billing address as given to our payment services provider.

Delivery Charges

UK Delivery charges:-
Up to £9.99 from 0.99p
Over £10.00 = FREE

Overseas Delivery Charges:-
Mainland Europe:
Up to £14.99 = £2.10p
Over £15.00 = FREE

Worldwide Delivery Charges:-
USA and Canada, Asia etc.
Up to £19.99 = £2.60p
Over £20.00 = FREE

Delivery Address

If you are not going to be in during the day and dont want the inconvenience of collecting your parcel from the depot if you miss your delivery we can deliver to your work address as long as you state your billing address first when ordering.

Returns

25mmPinBadges.co.uk wants you to be pleased with your purchase and that is why we have a no fuss returns policy.

If for any reason you are not completely happy you may exchange unused and unopened products within 14 days for alternative items or a refund.

If your badges are not delivered they will be replaced and a refund will not be issued based on lost in transit orders. Custom Badges cannot be refunded as they are unique to the customer and as such cannot be resold. Please bear this in mind when ordering your custom badges and ensure you are happy with your artwork before uploading and ordering.

Cancellations

You have the right to cancel the order at any time up to 7 working days starting the day after delivery. No questions asked.

If we have already dispatched your order, a full refund will be given minus any shipping costs on the return of the goods. If goods have been dispatched by courier and you fail to pick the parcel up and it is returned to us and you then cancel your order additional charges may be incurred by us from our courier firm, if so these will be deducted from your refund.

If you received free shipping then the actual shipping cost will not be refunded on the return of the goods.

If you cancel your order before we have dispatched your goods then a full refund will be given.

Defective Items.

If the product is defective, please explain the fault in a covering letter and return it  for a full refund or replacement within 7 days.

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.

All returned products are tested and will be sent back to you at your expense if they are found to be working.

Please clean the items before returning.

Returning an Item

No exchanges can be given until the goods are returned.

We advise you to send goods using recorded delivery as we cannot be held responsible for any loss of your parcel on the way back to us

The returns procedure is detailed on the reverse of the documentation recieved with your order; if you need any help with retuning an item then please contact us.